5. Management of employees In crisis
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COVID-19 crisis is accelerating preexisting trends in 5 areas of talent management: 1) finding and hiring the right people, 2) learning and growing (broad-based digital training in essential skills, focused upskilling rooted in changing work, and leadership development); 3) managing and rewarding performance (transparently link employee goals to business priorities and maintain a strong element of flexibility, invest in managers’ coaching skills; keep ratings for the very highest—and lowest—performers but also celebrate the broad range of good performance); 4) tailoring the employee experience (establish norms of working that foster engagement and inclusion for all employees. There’s no one-size-fits-all solution. The answer, different for every organization, will be based on what talent is needed, which roles are most important, how much collaboration is necessary for excellence, and where offices are located today, among other factors), and 5) optimizing workforce planning and strategy.[284]
[285]: Leaders can take the following actions to implement understanding and conviction during the COVID-19 crisis: 1) be transparent and timely; 2) consider reframing a message; 3) have a credible messenger; 4) appeal to different sources of meaning. The compelling “why” for one individual may not resonate with another person. Research has shown that employees derive meaning across 5 sources: having a positive impact on society, wanting the best for their organizations, providing superior service for their customers, having positive relationships with their teams, and reaching their personal development goals. Leaders have an opportunity to tell five stories at once regarding why safety precautions matter to each group, reaching a wider audience. [285] Impact Sourcing: “Building is not limited to buildings but to companies, communities, collaboration. Productivity in people goes off the charts if people feel that they are part of something bigger than themselves.” [223]
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References
[223] “CIDCI Online Salon: Impact Sourcing: The Next IPD - Zoom.” (accessed Aug. 31, 2020).