Skip to content Skip to navigation

Trust in Cross-Functional, Global Teams

TitleTrust in Cross-Functional, Global Teams
Publication TypeWorking Paper
Year of Publication2002
AuthorsZolin, RRELevitt, Hinds, PJ, Fruchter, R, Levitt, RE
Date Published04/2002
Publication Languageeng
KeywordsCenter for Integrated Facility Engineering, CIFE, Cross-Functional, Distributed Work, Global Teams, Stanford University, Trust
AbstractWith Internet technology and globalization, companies are rapidly adopting cross-functional, global teams, but little is known about the challenging new social environment created for team members. One challenge is the development of trust. To develop and test a model of interpersonal trust, we observed and surveyed 167 dyads across nineteen globally distributed student teams. Teams containing an architect, engineer and construction manager with entry-level education and work experience designed, analyzed and planned a $5 million construction project. We found that perceived trustworthiness (benevolence, ability and integrity) was associated with higher levels of trust but perceived performance mediated the relationship between perceived trustworthiness and trust. Our longitudinal analyses indicated general stability in perceived trustworthiness, perceived performance and trust, but there were some changes over time.
PDF Link
Citation Key870